To further improve patient satisfaction and implement the national health and wellness guidelines, including the "Improving Medical Treatment and Enhancing Patient Experience" and the "Comprehensive Action Plan for Improving Medical Quality (2023-2025)," this initiative focuses on addressing the specific challenges patients face in accessing medical care, aiming to improve their experience and enhance the level of medical services. Adhering to the service philosophy of "people-centeredness," the initiative conducts research, rectification, and special governance on issues related to difficulties in accessing medical care, concentrating on improving the hygiene and facilities of hospital restrooms and effectively enhancing the basic service guarantees for the medical environment.

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